For better business outcomes, planning starts with a focus on the users first and _then_ the tech.

Our Approach

Putting the users’ needs, thoughts and behaviours at the centre of the technology design process supports alignment across the business, helps you identify quick wins for the business, and ensures you build & deploy only the elements you need.

With nearly a century of experience collectively, the Brighter Days team is well-equipped to lead the analysis and design for your planning phase. Use our expertise, experience and IP to reduce your complexity and build time.

The key steps to this process are:

1. Trends Analysis

What we do
    • Presentation(s) regarding Application, Collaboration, Intranet and Communication trends.
    • Show what other organisations in New Zealand and Australia are doing
    • Look at how senior leaders can use modern tools to communicate with their teams
    • Provide examples of emerging technologies and likely future usage

Note: This session speeds up the requirements process significantly and generally means any build can be aligned to organisational business goals.

Who should be involved
    • Leadership team / Project sponsors
    • Marketing and Communications
    • Operational leads
    • Intended Project Team Members

2. Meet the Business

What we do
    • Two-hour interactive sessions with the relevant business units (sales, marketing, HR, finance, operations, IT, etc) to understand:
      • What they do
      • Audiences and Stakeholders they engage and interact with
      • Current tools, technologies and processes
      • Challenges, needs and opportunities
    • All meeting notes are collated in mindmaps and shared with teams after the meeting
    • All clear requirements are documented as User Stories
Who needs to be involved
    • Operational team members
    • Team leads / Heads of department

3. Information Architecture

What we do
    • Design a ‘high level’ site structure/system architecture that speaks to both the technical and user perspectives
    • Identify which tools / systems should be used and for what purpose (i.e Office 365, SharePoint, Custom Development etc)
    • Define a logical user navigation (Levels 1-3)
Who needs to be involved
    • Functional intranet owner/s (provide input about functionality)
    • Business units (provide input about content)

4. Design Look & Feel

What we do

To visualise the solution, Brighter Days will:

    • Map the likely journey of people using the tool
    • Create mockups/wireframes for home, landing and content pages
    • Create high-fidelity (concept) designs for home, landing and content pages
    • Provide guidance about branding and themes

Note: Additional designs can be provided (if required) for additional cost

Who needs to be involved
    • Marketing and Communications (input)
    • Functional Intranet owner/s (input)

5. Document Findings

What we do

Brighter Days will compile our findings into an easy-to-read document that can be used to support a business case (if needed) for the future ‘build’ work. The document includes:

    • User stories (requirements)
    • Key issues identified (business and technical)
    • Potential solutions & benefits
    • An information architecture
    • Designs
    • Suggested budget, effort and approach for the build

6. Validation

What we do

Brighter Days will present our findings back to the relevant stakeholders and determine next steps.

Who should attend
    • Leadership team/project sponsors
    • Marketing & Communications team
    • Intended project team
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